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Reviews of Custom Air Inc


(Based on 16 rated reviews)


This is one class A1 company that take care of their customers,Hunter was out today fixing our problem he is such a polite young man and does excellent work.just honored I got associated with this company they're all professionals.

James Day

Installation of a eScore qualifying Carrier 18 seer 5-stage heat pump with new ductwork.


Product or service reviewed: Installation of new heat pump, duct work, and smart thermostat

I was pleasantly surprised with the Custom Air team. The guys were an amazing bunch of workers who really knocked it out in record time and did a great quality job. I highly recommend Custom Air and will not hesitate to call if I hit any problems with out heat and air. Just a terrific experience all the way around. Everyone was patient with my questions and made sure I understood everything. Outstanding work that even made my Old Bear happy!

Lee Ann Prescott


Product or service reviewed: Installed a new high efficient heat pump

Professional Attitude. Thanks again your guys were as I remembered Diligent, straight forward, and on point. Great Group.

Brent I.
Whitetop, VA


Product or service reviewed: HVAC

I have been extremely pleased with the professional service Custom Air has provided to me since installing a complete system in my new house several years ago. Last week I called Becky with an issue -- Stuart came to the house and with his expertise and knowledge was able to take care of the problem immediately. Brian can be proud of the quality team he has at Custom Air. Jerry Hurt

Jerry Hurt


Product or service reviewed: Heat Pump Service/Repair

Had a tech come out to check a heat pump that had a running fan but no compressor. He got there and went straight to work having me up and running in a little over an hour. Turns out it was a capacitor, and he replaced that after checking the item. Once these were complete he did some general inspection for pressure and coolant to make sure nothing else was having issues. Rates were reasonable, tech was friendly and respectful of property inside and out. I am very pleased and will continue to use Custom Air for heating/cooling needs.

Rural Retreat, Va

Installation of a 19 seer 2-stage Infinity series heat pump in an existing home with no duct work.


We appreciate your installing our heating system so quick and efficiently. We were very impressed with your workmen. They were professional and friendly. Also a big “THANKS” to the people who let our job go in first.

Very sincerely,

John & Elaine C.

Positive comments regarding our service department.

Thanks so much for a good job well done in such bad weather

Pauline N

Installation of a gas fire starter.


Thanks for your work on our fire pit area. Hope all is well with you and yours-

Phyllis H.

Replacement of a heat pump.

Custom Air

Thanks for everything you all are a great bunch of guys & gals and you to Stuart

God Bless


Installation of a high efficient heat pump in the sanctuary.


We of the Walkers Creek Presbyterian Church thank you and your crew for the good job you did for us.


Installed a Carrier Infinity system in the home. Installed a 15 seer Comfort series in the rental property.

Thanks so much for the great customer service that we have received. It really means a lot to us!

H & L Spraker
Cripple Creek, Va

Repair & Maintenance of an air conditioner.

To Custom Air Inc, Enclosed is my check for the repair to my AC. Thank You for your very prompt response & the High Quality of work. My windows were all closed by your technician. I certainly will recommend you to my friends.

Thank You

B Harrison

Repair work and preventative maintenance.

Just a note to say “Thanks”

The 3 men that have worked on our heat pump are “Terrific”, so kind, and friendly hold on to them because they are “great” employees.

Thanks again

Cindy M.
Rural Retreat, Va

Service and repair of an existing heat pump.

Thanks so much for doing such a great job and taking care of us in the past We really appreciate you

B. & M. Starkey

New installation of a high efficient heat pump in an existing home.

Dear Sirs: I would like to take this opportunity to personally thank Brian Reynolds and the staff of Custom Air for outstanding installation and customer service. It is very refreshing to find a local HVAC installer that will not only do what he says, but will go beyond my expectations to see the job is finished correctly. Custom Air demonstrates professionalism, hard work, and a group of people who really care about the customers needs. Thank you for a job well done.


Dan and Dixie P.

Installation of a Carrier modulating gas furnace with add-on Greenspeed in an existing home.


Thank you for working your magic on a tough house especially with a client that changed her mind as it unfolds.

Cathy H.
Marion, VA

Servicing & repair of existing equipment.

Dear Stuart:

Thank you! For the prompt and efficient service today- I certainly do appreciate it. Custom Air, Inc has always given me great service over several years and all of your service tech. have performed their jobs in a friendly and professional manner.

Thank again for your service today.

T. Martin
Chilhowie, Va