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Proudly serving Smyth, Wythe, Grayson, and parts of surrounding counties

"We make customer service a reality!"

With more than four service trucks serving Smyth, Wythe, Grayson, and counties beyond, we make customer service a reality, not a slogan. Our service trucks are fully stocked and equipped to service our many customers' equipment needs. Our experienced service staff is trained in all phases and types of heating and cooling equipment. Our service staff is constantly attending classes thereby updating their knowledge with the ever changing high tech equipment and system design. All this is to better meet the needs of our customers. Our customers that have purchased our equipment and systems have an emergency number available to them should their heating and cooling system go down on weekends.

The single most important element of our customer service program is our people; they are experienced, knowledgeable, and dedicated to the spirit of providing the highest level of service to our customers. "Second to None."

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Our Products

As a Carrier® dealer, with a wide variety of products to choose from, we can keep your family healthy and feeling comfortable all year long. We carry a complete line of indoor comfort equipment with innovations that raise the standards of comfort and reliability, including air conditionersheat pumps, gas furnaces, programmable thermostats, humidifiers, ductless split systems, geothermal systemsboilersair cleaners, ultra violet lights, ventilators and zoning products. Let the experts at Custom Air Inc help you customize a solution that's right for you.

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Our Services

We are service professionals! As licensed contractors and specialists in the field of heating and air-conditioning, we have the tools, the equipment, and the experience to keep your equipment running smoothly all year long. If it is Emergency Service that you need, twenty-four hours a day, seven days a week, we are available to assist you!

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We service and repair all brands including: